Effective Date: September 9, 2024
This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel your subscription to our Software-as-a-Service (SaaS) product Bodhiguru and request a refund.
1. Cancellation
- How to Cancel: You may cancel your subscription at any time by logging into your account and following the cancellation instructions or by contacting our customer support team.
- Effective Date of Cancellation: Your cancellation will take effect at the end of your current billing cycle. You will continue to have access to the Services until the end of that cycle.
- No Refunds for Unused Portions: We do not provide refunds for any unused portion of your subscription.
2. Refunds
- Eligibility: Refunds are generally not provided, except in the following circumstances:
- Exceptional Circumstances: In certain exceptional circumstances, we may consider issuing a refund at our sole discretion. Please contact our customer support team to discuss your situation.
3. How to Request a Refund
- Contact Customer Support: To request a refund, please contact our customer support team with your account information and the reason for your request.
- Processing Time: We will process your refund request within a reasonable time frame. If approved, the refund will be credited to your original payment method.
4. Changes to This Policy
- Updates: We may update this Cancellation and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website.
- Continued Use: Your continued use of the Services after the effective date of any changes constitutes your acceptance of the new policy.
5. Contact Us
- Questions: If you have any questions about this Cancellation and Refund Policy, please contact us at hello@bodhiguru.com
